Refund policy

All sales on online orders are final. We do not offer refunds, exchanges, or returns for any purchases made through our website. Please review your order carefully before completing your purchase. If you receive a defective or damaged item, please contact our support team within 14 days of delivery, and we will work to resolve the issue.

You can always contact us for any return question at souvies@mandarins.org.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.